Purpose

Give case managers a dedicated workspace to onboard, edit, and manage job seeker profiles on the job seeker's behalf.

What is a Career Supporter/Profile Assistant?

Career Supporter is your case-manager workspace in Workforce Exchange. From one dashboard, you invite job seekers, track where each one stands, and open their profiles to edit experience, education, skills, and credentials. Profile Assistant runs alongside the profile and suggests additions from the job seeker's resume and other sources, so you can build a complete profile faster.

Why it matters

• You manage your whole case book in one place instead of chasing each job seeker through email.
• You can edit a job seeker's profile on their behalf, which helps people who struggle with online forms or have limited time.
• Profile Assistant proposes the next thing to add, so profiles stay current and matchable as the candidate gains skills and experience.
• Status filters tell you who needs a nudge, who has consented, and who has moved on.

How it works

1. Sign in and open the Candidate Dashboard.
2. Add a new candidateby entering their details and send the invitation. Or, click Find Jobseekers and select an existing jobseeker
4. Choose to add the Jobseeker to your Dashboard for easy access, or click through to view their Profile, their job matches, and more
5. To make edits to their profile page, step through experience, education, skills, languages, and other sections. Accept, edit, or skip each suggestion.
6. Save changes. Track each candidate's status from the dashboard.

Frequently asked questions

Does the job seeker see what I change?

Yes. Edits appear on the job seeker's profile and are recorded as supporter activity.

Can I share a candidate with another case manager?

If your group is set up as an organization, yes. Everyone in the group sees the shared candidate list. If your group is set as individual, each supporter sees only their own invitees.