Purpose

This article answers the frequently asked questions about Eightfold Copilot and its capabilities.

What is Copilot?

Copilot makes it easier for job seekers to use the career websites. It is designed to help candidates quickly find and apply for jobs without struggling with complicated website features. With Copilot, candidates can simply type what they're looking for instead of navigating various sections of the career site. They can also ask Copilot direct questions about the company, such as - what the work environment is like or what the working hours are, instead of searching through pages of information.

How can a candidate use Copilot?

Once Copilot is activated on a career site, any candidate visiting this site will see a Copilot icon with helpful text at the bottom-right of the screen. The candidate can click this icon to start corresponding with it.

How does Copilot work? How can it assist a candidate?

Currently, Copilot assists candidates with the below tasks:

• Information search: Candidates can ask questions in plain language in the Copilot chat window, and it will fetch the necessary information. This saves candidates time that would otherwise be spent browsing various links or articles to find the relevant information.
• Job search: Copilot helps candidates narrow down their job search with minimal effort. Candidates can either type in their preferences or set specific criteria to receive basic job recommendations. Copilot also enables candidates to upload their resumes for more tailored recommendations.
• Building resume: Copilot allows candidates to create a basic resume (if they don’t have one) by answering a few questions. This speeds up the resume creation process, leading to quicker job applications.
• Updating resume: Copilot assists candidates in improving their resumes by providing AI-based suggestions.

How does the Copilot retrieve information?

To ensure Copilot works smoothly, admins need to list specific URLs in its configuration. Whenever a question is asked, Copilot checks these URLs and retrieves the necessary information.

Note: Copilot can only browse the whitelisted URLs added in its config, and cannot navigate any external websites.

Can the Copilot do a deep search and provide product insights?

Currently, Copilot can assist candidates with simplifying some common tasks such as job search and building resumes. Product insight capabilities can be expected with later versions in the future.

Can Copilot collect data from PDFs or other docs?

Currently, Copilot can only fetch data from URLs.

Beyond job and information search, can Copilot help candidates to get job insights or salary information?

Copilot can assist candidates by providing job insights such as average years of work experience required and perks offered for the job. It also helps candidates understand their match score (if a resume is uploaded) with a brief explanation. However, Copilot cannot extract information such as the salary offered or any other details directly from the job description itself.

Can Copilot help candidates with application tracking?

Copilot cannot help candidates with application tracking. Currently, its capabilities are: job search, information search, building a resume, updating a resume and getting job insights.

Can Copilot be configured according to different microsites?

Only one version of Copilot can be configured for a customer.

Can a customer update Copilot with a custom logo?

Currently, customizing the Copilot logo is not possible.

What AI model does Copilot use?

Eightfold uses OpenAI for intent classification (for example, if a candidate types in “Show me jobs in San Jose”, OpenAI helps in understanding the intent which is to find jobs where location= San Jose), for resume building/editing and for generating responses for articles/information search.

Note: If your organization has opted-out of using Eightfold with OpenAI, this feature will not be available on your account.

Can customers include their models within Copilot?

Customers cannot integrate their own models within Copilot.

Do Copilot capabilities support internationalization?

While Copilot can process queries/prompts in different languages, its responses are currently only limited to English.

How much effort is required to set up Copilot as compared to the standard chatbot?

Setting up Copilot is very simple compared to the standard chatbot. No standard responses or intents need to be pre-configured for Copilot.