Purpose

This article provides an overview of all notifications that mentors and mentees receive throughout the mentorship journey. Each notification is designed to support you at different stages of the mentorship relationship.

Mentorship Journey Notifications

1. Getting Started

Mentorship Request

• What: Email sent when someone requests you as a mentor
• When: Immediately after someone sends a request
• Who Receives: Potential mentor
• Purpose: Provides request details and allows accepting or declining
• Contains: Requester's profile, mentorship duration, skills, topics, and personalized message

Mentorship Request Reminder

• What: Reminder about a pending mentorship request
• When: 7 days after the initial request if not yet accepted or declined
• Who Receives: Potential mentor
• Purpose: Gentle reminder to respond to the mentorship request
• Contains: Same information as original request with reminder messaging

Mentorship Request Accepted

• What: Confirmation of accepted mentorship
• When: Immediately after mentor accepts a request
• Who Receives: Mentee who sent the request
• Purpose: Notify mentee their request was accepted and provide next steps
• Contains: Mentor's profile, scheduling link, and acceptance message

Mentorship Request Declined

• What: Notification of declined mentorship
• When: Immediately after mentor declines a request
• Who Receives: Mentee who sent the request
• Purpose: Notify mentee their request wasn't accepted
• Contains: Mentor's profile and decline message/reason

2. During Mentorship

Midpoint Feedback Prompt

• What: Request for feedback halfway through the mentorship
• When: At the midpoint of the mentorship duration
• Who Receives: Both mentor and mentee
• Purpose: Encourage feedback and skill assessment at the halfway point
• Contains: Link to provide feedback and relationship review

Midpoint Feedback Reminder

• What: Reminder to provide midpoint feedback
• When: 10 days after the midpoint if feedback hasn't been submitted
• Who Receives: Both mentor and mentee who haven't submitted feedback
• Purpose: Gentle reminder to complete the midpoint evaluation
• Contains: Reminder messaging and feedback link

Feedback Received

• What: Notification when feedback is submitted
• When: Immediately after the other party submits feedback
• Who Receives: The person receiving the feedback
• Purpose: Alert that feedback has been provided
• Contains: Link to view feedback
• 

3. Concluding Mentorship

Mentorship Ending Soon

• What: Notice that mentorship is nearing completion
• When: 10 days before the scheduled end date
• Who Receives: Both mentor and mentee
• Purpose: Prepare both parties for conclusion and final feedback
• Contains: Mentorship details and timing information

Mentorship Ended Early

• What: Notification when mentorship ends before scheduled completion
• When: Immediately after one party ends the mentorship early
• Who Receives: The other party (mentor or mentee)
• Purpose: Inform about early conclusion and next steps
• Contains: Reason for ending and any closing message
• 

Mentorship Completed

• What: Celebration of completed mentorship
• When: On the scheduled end date of the mentorship
• Who Receives: Both mentor and mentee
• Purpose: Acknowledge completion and encourage final feedback
• Contains: Summary of mentorship and accomplishments
• 

End Feedback Due

• What: Request for final feedback
• When: Immediately after mentorship ends (scheduled or early)
• Who Receives: Both mentor and mentee
• Purpose: Collect final assessment and feedback on skills development
• Contains: Link to provide feedback

End Feedback Reminder

• What: Reminder to provide final feedback
• When: 14 days after mentorship ends if feedback hasn't been submitted
• Who Receives: Parties who haven't submitted final feedback
• Purpose: Gentle reminder to complete the final evaluation
• Contains: Reminder messaging and feedback link

Coffee Chat Notifications

Coffee Chat Request

• What: Email sent when someone requests you for a coffee chat
• When: Request initiated
• Who Receives: Person reached out for a coffee chat
• Purpose: Notify coffee chat request
• Contains: Requester information and request message

Coffee Chat Request Reminder

• What: Reminder about a pending coffee chat request
• When: Once the request has been pending for 7 days
• Who Receives: Person reached out for coffee chat
• Purpose: Remind coffee chat request
• Contains: Requester information and request message

Coffee Chat Request Accepted

• What: Confirmation of accepted coffee chat
• When: Once the request has been accepted by the other party
• Who Receives: The person requesting a coffee chat
• Purpose: Let the requester know that their request has been accepted
• Contains: Accept message and the other party's information

Coffee Chat Request Declined

• What: Notification of declined coffee chat
• When: Once the request has been declined
• Who Receives:Coffee chat requester
• Purpose: Notify them about the decline of coffee chat
• Contains: Decline message and the other party's information

Customize coffee chat icons

How to Configure

Follow these steps to update the Coffee Chat icon:

1. Navigate to your Eightfold Career Hub and ensure the Theme Builder is active (this may require adding the theme builder parameter to your URL or accessing it via the Admin Console).
   
2. Open the Theme Builder panel on the right side of the screen and click on the Customize tab.
   
3. Scroll down the list of customizable elements and expand the Asset Overrides section.
   
4. Prepare your SVG:
   
   • Obtain a "Single Path SVG" code for your desired icon (resources like Material Design Icons or FontAwesome are recommended).
     
   • Note: Ensure the code is a clean, single-path SVG for the best rendering.
     
5. Find the field labeled Coffee Chat Icon Single Path (SVG) and paste your SVG code into the text box.
   
6. Preview and Publish:
   
   • The Live Preview will show the icon change immediately on the page.
     
   • If satisfied, click Publish at the bottom of the Theme Builder.
     
   • Confirm the publication in the pop-up window.

Pro-tip: If you ever need to revert to the default Eightfold branding, simply click the *Reset** button next to the SVG input field.*

What Happens After Configuring

Once the admin clicks "Publish," the following changes occur across the platform:

• Global Update: The new icon will replace the coffee mug icon across all instances where Coffee Chats are referenced, including the Career Hub Profile Page, Mentoring Module, and People Search results.
  
• Persistence: The change is saved as part of the active theme and will remain in place across all user sessions until updated or reset by an administrator.