Overview

People learn in many different ways. Multiple sources cite research on how mentorship programs not only support employees' learning, they offer a human touch & sense of belonging in the workplace, improve career satisfaction, and ultimately help organizations retain their employees.

Our platform now supports a complete in-product end-to-end workflow for one-on-one mentoring that includes:

Coffee Chat / Networking

• Search, discoverability & match of people based on profile / career interests
• In-modal facilitated workflow to connect for Coffee chats (i.e. one-off connections / introductory chats)
• Toggle to set open for Coffee chats

One-on-One Mentoring

Discover Mentorship

• Discover & match to mentors based on profile, career interests, skill gaps, geographic location, language, seniority level, job titles, and so on.
• Search for mentors based on skills, jobs, and career paths
• Explainable AI - include reasoning for recommending suggestions
• Access the mentorship workflow through various points in the platform (from Homepage, Career Navigator, People)

Profile & Preferences

• Add an “About Me” description that tells others about yourself
• Highlight skills on your profile
• Toggle to set open to Mentoring others
• Set career interests
• Choose to be notified about mentorship matches on a desired cadence

Request Mentorship

• In-modal facilitated workflow to connect with Mentor/Mentee

Engagement Activity

• Mentorship activity page to view and track your Mentees/Mentors engagement activity
• Ability to collaborate on a development plan with a mentor
• Ability to end the mentoring relationship early
• Enter timely feedback to measure mentee satisfaction and growth
• In-app and email nudges/notifications to foster engagement

Program Administration / Measuring Success

• Provide resources in the flow of the relationship (links to external enterprise resources)
• Mentorship data to support tracking mentorship usage and outcomes: satisfaction, skills developed, and adoption at organization level

Audience

• Employees: Leverage Career Hub to discover / search and connect with each other for Coffee Chat (one-time conversation) and/or Mentorship (professional relationship for a longer duration).

Product workflow

The following are the different stages of product workflows:

• Discovering mentorship / finding mentors
• Home page tour card announces the product and leads into exploring mentorship.
• Home page recommended mentors feed offers options including explainability points on each recommendation.
• Recommended mentors are also highlighted on their profiles and profile preview panels views.
• People search offers options to continue searching through recommended mentors with granular filters.
• The People page contains new tabs for Mentors/Mentees/Coffee Chats.
• On your own profile, there is a mentorship tab available. This includes general guidance and (configurable) resources for getting started with mentorship.
  
• Users also have options to control whether they appear open to mentoring or coffee chat requests. If marked not available, your profile won't be recommended and other users can't send requests.
• If open to mentoring, users can also fill out their mentor profile. This consists of a mentor bio and mentoring topics.

  
  These are displayed on the user’s public profile for others to see.
  

• On selecting to start a request with another user, you have options for coffee chat and mentorship requests.

  

• Users can respond to requests in-app. Requests and responses are all shared via email notification to the other user.
• On accepting a mentorship, users can access the dedicated mentorship page. This includes details about their mentorship with different features, including mentorship tasks and the activity feed.
  
• Mentees have options to edit their mentorship focus areas at any point during the relationship.
• During a relationship, a user will be prompted to fill out feedback on the Mentee’s growth. This may be the mentor or mentee, depending on configuration.
• Both users have options to end the relationship early.

Pre-requisite Data / Setup Needs

Data Dependencies
Name / Description	Required or Optional	Reason / Trade Offs
Employee Profiles	Required	Basic mentor mentee information needed for relationship
Role data - seniority levels	Optional	If more granular recommendations for mentors
Module Dependencies
Name / Description	Required or Optional	Reason / Trade Offs
TM Career Hub (for Employees)	Required	Mentorship product is built for internal employee experience
Upskilling	Optional - strongly recommend	Automatic suggested actions based on the employee’s growth
Feature Dependencies
Name / Description	Required or Optional	Reason / Trade Offs
TM UI Refresh IX - Employee	Required	Mentorship product is built on the refreshed TM UI