Introduction

The Career Hub is designed to help you grow by providing personalized recommendations for Projects, Jobs, Courses, and Mentorships. To ensure these suggestions remain relevant to your career goals, the "Recommendation Feedback" feature allows you to tell the system what you like and what you don’t.

Benefits of This Feature

• Personalized Experience: Your feed learns from your input, removing irrelevant content and prioritizing what matters to you.
  
• Decluttered Feed: Instantly dismiss items you aren't interested in to keep your workspace clean.
  
• Actionable Insights: For Admins, this data provides a clear picture of why certain opportunities are being rejected, allowing for better organizational talent planning.

How to use Recommendation Feedback

Users can provide feedback on any recommendation card, including those from the Marketplace entry points (projects, jobs, people, dev plans, courses), the recommendations feeds entry points, and the roles details page entry point, which also contains recommendations feeds.

Dismissing a Recommendation ("Not Interested")

If you see a recommendation that doesn't fit your needs:

• Click the Three Dots (⋮): Located on the recommendation card.

• Select "Not Interested": This will trigger a feedback modal.
  
• Provide a Reason: Select one of the predefined reasons (e.g., Industry/domain not relevant).

• Confirm Dismissal: Click "Do not show recommendation" to remove the item from your feed.
  
• Submit: Click Submit to save your preference.

Note on Marketplace: In the Marketplace (e.g., Courses), clicking "Not Interested" on a general card may not immediately hide it. However, if you click the "To see relevant courses, click here" link, you can dismiss specific recommendations from that filtered view using the same three-dot menu.

Admin Configuration Guide

Admins can customize the questions and reasons shown to users when they provide feedback.

Navigation Path

Log in to the Admin Console and navigate to: Talent Management > Career Hub Overview > Home, Feeds, Career Hub Features > Configuration > Recommendation Feedback

Configuration Fields Explained

• Enabled: Use this dropdown to turn the feedback feature ON or OFF for specific sections of the Career Hub.
  
• Questions (Interested / Not Interested): You can set up different sets of questions for when a user likes a recommendation versus when they dismiss one.
  
• Question ID: A unique technical identifier for the question (used for data tracking and reporting).
  
• Label: The actual text the user sees (e.g., "Why are you not interested in this project?").
  
• Type: Defines the input format for the user (e.g., Checklist, Radio Buttons, or Dropdown).
  
• Feedback ID: A unique identifier that links the user's response to the specific recommendation engine.
  
• Checklist Options:
  
  • Choices: Use the "Add Choices" button to create the list of reasons.
    
  • Label: The text the user selects (e.g., "Location is too far").
    
  • Value: The data value stored in the database for this choice.
    
  • Feedback ID: Assigns a specific ID to that individual choice for granular reporting.
    
• Direction: Choose whether the feedback options should be displayed Horizontally or Vertically in the pop-up modal.
  
• Add Interested / Add Not Interested: Use these buttons to create multiple feedback loops for different scenarios.

Reporting and Data Hub

All feedback submitted by users is stored and can be analyzed by administrators. To see why users are dismissing certain jobs or projects. Navigate to the Insights > Data Hub and export it from entity_feedback table. Use this data to identify trends, such as skill gaps or common reasons for low engagement in specific departments.