Overview

The Mentor Capacity feature allows organizations and individual mentors to limit the number of active mentees a mentor supports at one time. This feature manages mentor workloads and sets clear availability expectations across the platform.

Key Features

The Mentor Capacity feature manages availability based on these parameters:

• Capacity Range: Mentors can set their capacity between 1 and 5 to maintain a manageable mentorship loads.
• Automatic Filtering: The system automatically removes mentors who reach their set capacity from the Recommended Mentors list.
• Request Handling: The system disables the Request Mentorship button on the profiles of mentors who reach their capacity.
• A notice informs users that the mentor has reached their current limit for formal mentorship.
• Coffee Chat Availability: Mentors at capacity may remain available for one-off Coffee Chats if they enable that preference. This allows for brief interactions without a full mentorship commitment.

Managing Individual Capacity (For Mentors)

Individual mentors can adjust their limits based on their specific schedules.

• Profile Settings: Mentors can update their capacity through the Mentorship tab on their Career Hub Profile.

  

• Custom Limits: Mentors can override the group default by selecting a value between 1 and 5.

Benefits of Mentor Capacity‌

Setting capacity limits helps organize the mentoring program by:

• Managing Workload: Prevents mentors from accepting more requests than they can handle.
• Clearer Expectations: Provides mentees with accurate availability, reducing requests to unavailable mentors.
• Consistent Ratios: Helps maintain a manageable ratio of mentees to mentors across the organization.

FAQs

• How do customizable mentee limits affect existing mentorships?

Existing mentorships remain active. When the feature is on, mentors at their set capacity are automatically removed from the Recommended Mentors list and the Request Mentorship button on their profile is disabled with a notice. Coffee Chats are not impacted; mentors at capacity can still be available for one-off Coffee Chats if that preference is enabled.

• If I have 5 active mentorships but I introduce a limit of 3. What will happen?

The existing 5 remain active; the mentor is simply over their chosen capacity. They will not appear as having capacity for new mentees until their active count drops below 3 (e.g. after relationships are ended). The system does not auto-end existing mentorships when the limit is reduced.

• If the mentor is not available, the system suggests an alternative. What is this suggestion?

The suggestion is the recommended mentor list: it only includes mentors who are open to mentoring and (when the feature is on) have capacity. The alternative is another mentor from that list. If a user visits a mentor's profile who is at capacity, the Request Mentorship button is disabled and a notice is shown; they can still request a Coffee Chat if the mentor has that enabled.

• If a mentor has reached their limit, what actions are needed for them to take on another mentee?

Capacity is based on active mentorship count. When a mentorship is ended (status changed or connection deleted), that mentee no longer counts and the mentor can take another mentee. The system does auto end mentorship relationships at the defined end date. This happens automatically.

• If the mentor limit has been reached, does it change the status of Mentoring others?

No. Mentoring others is driven by open mentoring and the list of active mentees, not by whether they are at capacity. When a mentor reaches their limit, their status as mentoring others does not change; they still have those mentees. Only recommendation and availability for new mentees change (they stop appearing as having capacity).

• In what scenario would the mentor be treated as available to take on more mentees (assuming they do not change their mentee limit)?

When the number of active mentorships where they are the mentor drops below their mentor_capacity. That happens when one or more mentee relationships have ended. Ending a mentorship frees a slot; We auto end mentorships at the defined end date.

• The employee has left the organization but had an active mentor. Mentor has limit 5 and has 5 mentorships. Does it count as 5 or 4? Is the mentor available for 1 more?

We will automatically end a mentorship if one of the employees is no longer an active employee. This is expected to free up the available capacity.

• If an employee remains active (not updated to Suspended status) but still retains access to Career Hub, does the mentorship still count as active?

If an employee profile is marked terminated then the mentorship will be marked ended. Otherwise the employee is treated as active and the mentorship remains.