Purpose

This article explains the purpose of profile activation and welcome email notifications and how they are executed within Eightfold.

Audience

This article is intended for employees and managers with Career Hub enabled in their Eightfold environment.

Overview

The Career Hub profile activation email is for active employees with ingested profiles who have not claimed their Career Hub profile. The activation email invites employees to claim their profiles and complete critical activation tasks. Reminder emails are sent every seven days, for up to 21 days.

The welcome email is a triggered, transactional email sent to a new Career Hub user when they claim their Career Hub profile. Both email types are referred to as "notifications" throughout this article.

Terms

The following terms relate to profile activation and welcome notifications:

• Target audience: The group that receives the notification.
• Schedule: How often the target audience will see the notification in their inbox.
• Response: How the target audience can respond to the notification.

Profile activation notification

The purpose of the profile activation email is to increase employee engagement through Career Hub profile activation. Activation emails are sent at the employer's discretion, to active employees that have not claimed their Career Hub profiles.

• Target audience: Active employees with an ingested profile and Career Hub enabled in their Eightfold environment.
• Schedule: Unless defined otherwise by a company, emails are sent to employees at 2 PM local time if the employee timezone is known. If the employee timezone is unknown, emails are sent at 2 PM EST. The email schedule is configurable.
• Expected response: The employee will claim and activate their Career Hub profile.

Figure 1: Sample profile activation email sent to an employee

Welcome notification

Welcome emails confirm profile activation and provide employees with Career Hub next steps, such as completing their profile, connecting with colleagues, and exploring job recommendations.

• Target audience: Active employees with a claimed and activated Career Hub profile.
• Schedule: The welcome transaction email is sent immediately upon the employee activating their account.
• Expected response: The employee will use the links in the email to complete their profile, connect with colleagues, or explore recommendations.

Figure 2 : Sample welcome email sent to an employee

For configuration information, read Configuring engagement notifications: Project Marketplace, profile activation, and welcome.