This article describes and explains how to resolve an error or warning message when creating a profile using a LinkedIn URL through the Profile Completeness Widget.

Audience

This article is intended for employees with Career Hub and the Profile Completeness Widget enabled in their Eightfold environment.

Process for identifying a profile

When a user adds a LinkedIn URL while onboarding, our system searches for the unique profile in our public database. If the system does not find the profile, you may receive the following messages:

• Error Message: Something went wrong when retrieving your profile information.
• Warning Message: We found your profile, but the last update seems to be older than 90 days.

Our public database contains public profiles (including LinkedIn Profiles) that are periodically refreshed to add new information and new profiles. This is the expected behaviour.

The system also performs a Name and Email ID check from public profiles with a user's login details to ensure that someone else’s public profile is not used to build their own. If these details are different, then the system will also display this message.

Resolutions for profile errors

The following actions can resolve these error messages:

• User can upload a downloaded copy of Linkedin Profile. For more details, read Downloading your LinkedIn profile.
• User can upload a resume.
• User can fill out their details manually.

Additional Analysis and Workflows

• While public career data does not change that often, for recently updated information, there can be up to a 90 day lag for those updates to be reflected in our systems.
• During the profile activation flow, if the user chooses the public data route and supplies their Linkedin URL, we look it up in our public data repository and perform secondary heuristics checks to verify the profile belongs to the same employee, which includes a name match and other verifications.
• The system performs additional checks and only displays public information when there high degree of certainty that the data belongs to the same person.
• Eightfold is not parsing this information directly from a public data source such as LinkedIn. We show the information as received from our third-party provider. We then present the information for various sections so that the user can build their profile by adding, editing, or deleting items to their experience, education, and skills sections.
• Our product acts in an assistive capacity to reduce friction and overhead for the employee to complete their profile. However, the employee chooses what information that goes into their profile. >